FAQ
1. What kind of products does Velvet Tails offer?
We offer stylish, comfortable, and functional accessories for cats and dogs. Our collection includes collars, harnesses, leashes, apparel, grooming essentials, and other pet accessories designed with both pets and owners in mind.
2. Are your products safe for pets?
Yes. Your pet’s safety is our priority. Our products are designed for everyday use and made from durable, pet-friendly materials.
However, we recommend:
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Supervising pets when using new accessories
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Regularly checking products for wear and tear
3. How long does shipping take?
Standard shipping typically takes 5–10 business days, depending on your location.
Delivery times may vary during holidays or peak seasons. Once your order ships, you will receive a tracking number via email.
4. Do you ship internationally?
Yes, we ship to multiple countries. Shipping costs and delivery times vary depending on your location. Please refer to our Shipping Policy for full details.
5. Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey.
If you experience any issues with tracking, contact us at account@velvetails.com.
6. What is your return policy?
We offer a 30-day return policy. Items must be:
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Unused
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In original condition
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With tags and packaging
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Accompanied by proof of purchase
To start a return, contact us at account@velvetails.com.
For full details, please see our Return Policy.
7. What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
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Your order number
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Clear photos of the issue
We will review the case and offer a replacement or refund if applicable.
8. Do you offer exchanges?
The quickest way to exchange an item is to return the original product (if eligible) and place a new order once the return is approved.
9. Do you offer discounts or promotions?
Yes! We occasionally run promotions and special offers. Subscribe to our newsletter to stay updated on new arrivals and exclusive deals.
10. How can I contact customer support?
You can reach our customer support team at:
We aim to respond within 24–48 business hours.